Frequently asked questions
If you can't find the answer you're looking for, write to us from the contact page.
How do I create a new trip?
From the home screen, tap the "+" button or "Create trip" and follow the wizard: title, destination and, if you know them, the dates or the length in days.
How do I add places to my trip?
You can search for them manually from "Add place", or share a link from Instagram, TikTok, a blog or Google Maps with the app: the AI automatically detects the places mentioned and lets you review them before adding them.
How do I automatically generate an itinerary?
Go into the trip and tap "Generate itinerary". The AI distributes the saved places across each day, working out the most sensible order and route — it can take a few minutes, and you can ask us to notify you when it's done.
Can I move places between days or change the order manually?
Yes. From the itinerary review you can drag each place to another day or reorder it within the same day; the itinerary rating is recalculated after saving the changes.
How do I invite other people to collaborate on a trip?
From the trip, go to "Members" and tap "Invite". You can choose each person's role: Editor (can modify everything), Collaborator (can add/vote/comment) or Viewer (can only view).
What is the difference between trip roles (Owner, Editor, Contributor, Viewer)?
The Owner has full control, including deleting the trip. The Editor can do almost everything except delete it. The Contributor can add places, comment and vote, but cannot edit the itinerary. The Viewer can only view.
What are votes and comments for in a place?
They allow the whole group to give their opinion on each proposed place before confirming it in the itinerary — useful when several people are planning together and not everyone agrees with each stop.
How do I estimate the trip budget?
From the trip, go to "Budget" and tap "Generate budget". The AI calculates an estimated range for accommodation, transport and activities based on the trip's places and dates.
Is the estimated budget exact?
No, it is a rough estimate based on the trip's destinations and dates — actual prices vary depending on booking dates, availability and your own choices.
How do I see the route and travel times for a day?
From the itinerary review, tap "View day map" on any day: you'll see the places on the map, the route order and the estimated transport time between each stop.
Can I export my itinerary or add it to my calendar?
Yes. From the trip, you can export the itinerary as a PDF, or export it as an .ics file to import it into your usual calendar application.
How do I share a trip with someone who doesn't have the app?
Generate a shared trip link from "Share": whoever opens it will be able to view it in their browser, or directly in the app if they already have it installed.
What are notifications and how do I manage them?
They notify you about comments, votes, new places or invitations on your trips, and about long processes (such as generating an itinerary) when they finish. You can turn them on or off by type from Settings > Notifications.
What is the difference between the free plan and the Premium plan?
The free plan has limits on the number of trips and some AI features; the Premium plan removes these limits and adds additional features. You can view the full comparison from Settings > Plans.
How do I update or cancel my subscription?
From Settings > Plans you can upgrade to Premium or manage your current subscription — cancellation is managed from the app store (App Store or Google Play) where you took it out.
What is a family account and how do I set it up?
It allows you to share your Premium plan with family members. From Settings > Family you can create the group and invite other accounts by email.
How do I change my password or enable two-step verification?
From Settings > My Account you can change your password, and from Settings > Security you can enable two-step verification to add an extra layer of protection to your account.
What do I do if I have a technical problem with the app?
From Settings > Help you can open a support ticket describing the problem; our team will respond and you will be able to track the status of the ticket from the same screen.
How is my personal data used?
You can view our full privacy policy from Settings > Privacy, where you can also request the export or deletion of your data.
Can I delete my account, and what happens to my trips?
Yes, from Settings > My Account you can request the deletion of your account. Trips for which you are the sole owner are deleted; if other members remain in the trip, ownership is transferred to another Editor.